Today's hectic work environment requires leadership at all levels. Actions of managers and supervisors are scrutinized not only by their bosses, but also more and more by their subordinates. This program reveals how using emotional intelligence in your communication and behaviour as a leader can engage your staff, create meaningful relationships and facilitate team cohesion. Find out how to leverage diversity, promote productivity and manage conflict as you develop a winning performance culture in your organisation and understand how to effectively manage people as a vital organisational asset.