Researches proves that 70% of organisational change fails to make a long-lasting impact because it emphases on changing the organisational structure, policies, processes and systems, rather than changing the behaviours, attitudes and mind-sets of the people who are accountable to implement the change across the organisation. This Program is about facilitating leaders and managers to identify what is happening to people when they have change thrust upon them without them being involved in the process. It will also discuss the soft leadership skills that leaders can develop to minimize that threat and open the way for their people to engage constructively with the change process.