Home / Programmes / Sales & customer / Key Accounts Management

Key Accounts Management

Sales & customer2 DaysIn-company
2 DaysDuration
Sales PersonnelAudience
7Learning outcomes

What participants walk away able to do

Understand how companies behave in a changing market place, and how this affects account development
Identify target clients to Grow, Protect, Retain & Relegate using account development success indicators
Identify decision making chain and unit and different strategies for each level
Understand which specific tactics to deploy with stakeholders for account health and development

Full outcome list

  • Develop a 1 page ‘ACT account plan’ strategy
  • Create 6 month SMART objectives for a client of your choice or through a simulated activity
  • Conduct and provide feedback on an account review simulation

How it runs

Experiential and practice-led. Participants work on live situations from your business, leave with an action plan, and where agreed we re-assess against a baseline so the change is visible.

Want this shaped around your team?

Request a proposal