COACHING AND FEEDBACK
COACHING AND FEEDBACK
Standard Duration
Who should attend?
Leaders, Managers
2 Days
Coaching and feedback is a necessary practice of steadily developing people at work. It converts professional challenges into learning situations. It will make sure that managers & leaders perform at best level within the organisation and their focus and direction is in line with best practice. This program ensures the foundation for giving feedback (both positive and constructive) before going on to consider the fundamental principles of feedback methods that motivate employees to improve their performance.
Key Deliverables
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Recognize how and when to provide effective feedback and coaching
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Provide meaningful positive and constructive feedback using a four step model that focuses on observable behaviours, thoughts, feelings and desired results
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Demonstrate effective communication and interpersonal skills to develop supportive coaching relationships
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Recognize the three types of coaching opportunities
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Implement a five step model for handling resistance and managing through challenging reactions to coaching and feedback
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Apply a coaching model that helps plan, engage and follow up on coaching conversations
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Employ techniques that involve employees in the coaching conversation to gain their commitment, generate alternative solutions and create a plan of action
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