2 DaysDuration
Leaders, ManagersAudience
7Learning outcomes
What participants walk away able to do
Recognize how and when to provide effective feedback and coaching
Provide meaningful positive and constructive feedback using a four step model that focuses on observable behaviours, thoughts, feelings and desired results
Demonstrate effective communication and interpersonal skills to develop supportive coaching relationships
Recognize the three types of coaching opportunities
Full outcome list
- Implement a five step model for handling resistance and managing through challenging reactions to coaching and feedback
- Apply a coaching model that helps plan, engage and follow up on coaching conversations
- Employ techniques that involve employees in the coaching conversation to gain their commitment, generate alternative solutions and create a plan of action
How it runs
Experiential and practice-led. Participants work on live situations from your business, leave with an action plan, and where agreed we re-assess against a baseline so the change is visible.
